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Travel Tips |
To Meet Your Chauffeur
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Terms & Conditions |
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Travel Tips
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Whenever possible, please try to make your
reservations at least 24 hours in advance. If
making reservations via email or internet, please
allow two business days. For same-day or
next-day service, please call 1-877-242-2200. |
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Reservations is at your
service from 8am - 10pm weekdays, 12noon - 6pm
Saturdays & holidays, 10am - 8pm Sundays. Please
call with any new reservations, changes,
cancellations or confirmations during those hours.
Dispatch can be reached 24 hours a day, 7
days a week. |
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Maximum capacity of town car
sedans is four passengers without luggage, or three
passengers with up to three large pieces of luggage.
Larger numbers of passengers and/or luggage must be
accommodated in a specialty vehicle. Please inquire
about vehicles and prices. |
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Your chauffeur will display an
Apollo sign with your last name on it, either in his
hand or in the vehicle. |
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| To meet your
chauffeur |
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For domestic airport arrivals:
Your driver will meet you inside the terminal at the
bottom of the escalators going toward the baggage
claim area. |
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For international airport
arrivals: Your driver will meet you inside the
international arrivals hall, after you have cleared
passport control, baggage claim and customs. |
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At Newark Penn Station: Your
driver will pull up to the middle traffic island
outside the main exit doors, approximately five
minutes after your train's estimated arrival time,
or upon your call. |
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At Manhattan Penn Station:
Your driver will meet you in front of the
Pennsylvania Hotel, 401 Seventh Avenue, between 32nd
& 33rd Streets, unless otherwise instructed. |
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| Terms &
Conditions |
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Cancellations or changes: You
must notify our office during our reservations
hours above, at least two hours in advance for
town car pick-ups in northern NJ, at least four
hours in advance for other tri-state area town
car pick-ups, and at least 24 hours in advance
for vans, stretches, SUV’s, buses and any
long-distance reservations. Account will be charged
for any late notification. |
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In the event that you do not see
your chauffeur at the designated pick-up location,
you must call our toll-free number
at 1-877-242-2200 for immediate assistance.
We are in constant contact with the drivers and will
clear up the problem immediately. If you leave the
designated meeting area or address without
contacting us, you will be charged a “no-show” fee. |
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If you are unusually delayed
in getting to the designated area to meet your
chauffeur, please call our office in order for us to
hold the driver on location. Waiting time charges
may apply. |
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Apollo reserves the right to cancel
or postpone rides in bad weather if road conditions
are deemed unsafe. |
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Gratuity, tolls, parking, waiting
time, stops, night/holiday charges and local sales
tax are variable and will be determined upon
completion of the ride. Please refer to your "basic
fares" or "additional charges" tables for rates and
fees and/or inquire when making your reservation. |
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Account will be charged for any
late cancellations or changes, and for any
reservations made resulting in a “no-show". Late
cancellation / no-show fee is either the full cost
of the trip, or the full cost of a trip from our
base in Bogota, NJ to the pick-up location,
whichever is lower. (Full cost = basic fare plus
tolls, parking, process/fuel charges and
night/holiday charges when applicable. Hourly
reservations will be charged the minimum number of
hours.) |
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Waiting time grace period: 15
minutes for non-airport pick-ups, 30 minutes after
landing for domestic airport arrivals, 60 minutes
after landing for international arrivals. Because we
constantly monitor and update flight arrival
information, you will not pay waiting time on a
delayed flight. However, if the flight is delayed or
diverted as it is about to land, or delayed after
landing (i.e., landed but waiting for a gate),
waiting time will apply. Also, there is a $15
surcharge on pick-ups between midnight and 5:00am,
and on certain holidays. |
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